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Minot State Online

Complaint Procedure

Consistent with our commitment to student success and high ethical and moral principles, Minot State University has adopted a Student Complaint Policy to assist both students and staff in the resolution of student concerns and complaints constructively, quickly and fairly.

Where minor concerns arise, students are encouraged to take a common-sense approach and raise them directly with the relevant staff or faculty, with the aim of resolving them at the lowest possible level and without undue formality. However, where informal discussions have not yielded a satisfactory resolution, or where the matter is more serious, the following policies and procedures are provided for a more formal process to be pursued.

If a complaint cannot be handled informally, then students should follow the Student Complaint Policy outlined in the Student Handbook. Online forms for various complaints are available on the Concerns and Complaints web page. Additional questions about the MSU Complaint Policy can be directed to:

Kevin Harmon 
Vice President for Student Affairs 
Minot State University 
500 University West 
Minot, ND 58707
1-800-777-0750 ext. 3299 
Phone: 701-858-3299 
Fax: 701-858-3688
Office: Administration Building Room 164
Email: kevin.harmon@minotstateu.edu

In the event that a complaint cannot be resolved at the University level, all students can contact the North Dakota University System (NDUS) which is governed by the State Board of Higher Education and oversees MSU. The NDUS is also the State Authorization Reciprocity Agreement (SARA) portal agency in North Dakota. Please see the SARA Student Complaint Process for additional information.

SARA Portal Agency
600 East Boulevard Ave Dept 215
Bismarck, ND 58505-0230
stateauth@ndus.edu

If a complaint cannot be resolved at the state level, a student may contact MSU's accreditation body, The Higher Learning Commission.

The Higher Learning Commission
230 South LaSalle Street, Suite 7-500,Chicago, Illinois 60604-1413
Phone: 1-800-621-7440 / 312-263-0456 / Fax: 312-263-7462 / info@hlcommission.org

Students in programs with specialized accreditation can also contact their program's accreditation body.

Other Websites
Accreditation
Center for Extended Learning
Instructional Technology

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