Complaint Procedure

Consistent with our commitment to student success and high ethical and moral principles, Minot State University has adopted a Student Complaint Policy to assist both students and staff in the resolution of student concerns and complaints constructively, quickly and fairly.

Where minor concerns arise, students are encouraged to take a common-sense approach and raise them directly with the relevant staff or faculty, with the aim of resolving them at the lowest possible level and without undue formality. However, where informal discussions have not yielded a satisfactory resolution, or where the matter is more serious, the following policies and procedures are provided for a more formal process to be pursued.

If a complaint cannot be handled informally, then students should follow the Student Complaint Policy outlined in the Student Handbook. Online forms for various complaints are available on the Concerns and Complaints web page. Additional questions about the MSU Complaint Policy can be directed to:

Kevin Harmon 
Vice President for Student Affairs 
Minot State University 
500 University West 
Minot, ND 58707
1-800-777-0750 ext. 3299 
Phone: 701-858-3299 
Fax: 701-858-3688
Office: Administration Building Room 164

In the event that a complaint cannot be resolved at the University level, all students can contact the North Dakota University System (NDUS) which is governed by the State Board of Higher Education and oversees MSU. The NDUS is also the State Authorization Reciprocity Agreement (SARA) portal agency in North Dakota.

SARA Portal Agency
600 East Boulevard Ave
Bismarck, ND 58505-0230

If a complaint cannot be resolved and an online student resides in a SARA state, they can contact their local state portal agency.

SARA Portal Agency Contacts

If a complaint cannot be resolved and an online student resides in one of the following non-SARA states or territories, they can contact their local agency.

If a complaint cannot be resolved at the state level, a student may contact MSU's accreditation body. MSU is accredited by the The Higher Learning Commission, a commission of the North Central Association of Colleges and Schools.

The Higher Learning Commission
230 South LaSalle Street, Suite 7-500,Chicago, Illinois 60604-1413
Phone: 1-800-621-7440 / 312-263-0456 / Fax: 312-263-7462 /

Students in programs with specialized accreditation can also contact their program's accreditation body:

For Business Degrees:
International Assembly for Collegiate Business Education
11374 Strang Line Road, Lenexa KS 66215 | 913-631-3009
The IACBE complaint procedure is outlined in their Accreditation Process Manual on page 42.
For Human Services: Intellectual and Developmental Disabilities:
National Alliance of Direct Support Professional
1971 Western Avenue, #261, Albany, New York 12203
For Nursing Degrees:
Accreditation Commission for Education in Nursing, Inc.
(Formerly NLNAC, National League for Nursing Accrediting Commission, Inc.) 
3343 Peachtree Road NE, Suite 850, Atlanta, Georgia 30326
North Dakota Board of Nursing
919 7th Street, Suite 504, Bismarck, ND 58504-5881