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Be seen. Be heard.

Information Technology Central

Voice and Phone

Informational Guides [pdf]

How to choose a different ring tone
How to change call and ring volumn
How to transfer a call
How to make a conference call
How to plug phone in correctly
How to change call handling mode

ShoreTel 230 IP Phone Quick Reference Manual
ShoreTel 230 IP Phone Full Manual
Change Ringtone on ShoreTel 230 IP Phone

Shoretel Voicemail - 858-4567 - This system will be replacing Microsoft Unified Messaging Summer 2016. We will post updates in daily Public Information Campus Announcements. Users wishing to migrate earlier may contact

ShoreTel Voicemail Phone Interface User Guide
Shoretel Communicator Voicemail Guide

Online User Training

Shoretel Communicator Software
Shoretel 230 Telephone
Shoretel 480/485 Telephone

Shoretel Client Access - (On Campus Only)
Shoretel Communicator is a software package that extends the feature set of your desk phone.  Communicator is free to everyone that has phone service.  The key features of Communicator are:

  • Expanded Call History - view the last 1000 calls
  • Manage your customized greetings for each of your call handling modes.
  • Download your voicemail to a wave file and send it to your email.

Shoretel Windows and Mac Client

Shoretel Client Server Name:
Username: MISU\firstname.lastname
Password: Campus Connection Password

Shoretel Web Access

Web Access is a browser-based interface that allows you to change your call handling mode, speed dials and options from any computer connected to the intranet or internet.
Username: firstname.lastname
Password: Campus Connection Password

Phone Numbers

Department Office Numbers

Faculty & Staff Directory

Emergency Contacts

Microsoft Unified Messaging - 858-4100 - This system will be going away Summer 2016. We will post updates in daily Public Information Newsletter.

Exchange Voicemail Options Guide - Voice and Touchtone
How to Reset Your Exchange Voicemail PIN
How to Turn Off Missed Call Notifications
How to Turn Off Voicemail Preview (Voice to Text)
How to Record a Personal Greeting