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Office of Instructional Technology (OIT)

SafeAssign Known Issues and Error Messages


Check Blackboard Central Services Updates web site for up to the minute service issues.

Known Issues

SafeAssign Performance Advisory: Clients should expect turnaround times for papers submitted at 3-5 days from the time of submission. We are advising that these extreme delays should be expected through the end of a semester for spring and fall.

Error Messages

If you get an error message saying "Sorry, we think this version of Respondus is no longer valid" your computer has an older version of the program are requires to be updated.

Use this link to overwrite the older version with the most current: Respondus Lockdown Browser Installation (1/12/2012)

If this options does not work contact MSU Online Support at (701)-858-3832.

If you get an error message saying "Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out," you may need to enable cookies on your computer.

For the most current instructions on Enabling Cookies, type enable cookies in the Help search in your Browser.

For Internet Explorer, select Internet Options from the Tools menu. Click on the Privacy tab. Slide the Settings bar to Medium. Click OK.

For Mozilla Firefox, select Options from the Tools menu. Select Privacy on the top panel. In the top dropdown box, select Use custom settings for history. Check Accept cookies from sites. Click OK.

If you get an error message when you try to upload a file, check the following:

The name of the file should not contain any spaces or special characters.

Files created using Office 2007 may have some file extensions that are not recognized by SafeAssign. Acceptable file extensions for uploading files through SafeAssign are: .doc .docx .txt .rtf .html .odt .zip and .pdf

Papers uploaded to SafeAssign cannot be larger than 10MB or contain more than 5000 sentences.

A recent update to the SafeAssign software changed the way the tool works behind the scenes. Your browser must accept a third-party cookie to complete the upload. For security reasons, many users don't allow third party cookies, while the Safari browser denies them by default. If you are using Safari, you'll need to change your settings to accept third party cookies by following these steps:

Preferences > Security > Accept Cookies > Always

 

 

Updated 1/11/2012