Campus Compact Definitions
WHAT is WHAT?
Direct service is serving directly with community members to fulfill the goals of your service
project and meet the mission of the agency at which you are serving. For example, if you are
serving in an elementary school, the time you spend with students (tutoring, mentoring, class
instruction) counts as direct service. Also, any time you spend on activities that directly affect
student learning at that school counts as direct service even if you are not in contact with the
students. This many include preparing lesson plans, parent-teacher conferences, assembling
materials for instruction or activities or coordinating field trips.
Capacity building is serving with an organization or nonprofit agency to enhance or develop
systems and materials that allow the organization or agency to more effectively provide critical
programs or services. Capacity building service focuses on the operations and capabilities of the
organization itself, not with providing direct service to community members. This may include
organizational infrastructure and resource development, community engagement and education,
program development and delivery enhancement and program assessment and evaluation. All
capacity building service must include a focus on volunteer recruitment, management or training.
A portion of capacity building service (no more than 20% of the monthly hours recorded) may
include providing direct service to community members as long as it relates to the goals of the
Member development includes activities that improve your ability to perform direct service and
capacity building, including skill building, training and reflection. These hours may include
coursework or studies that inform your service hours, supervision hours with a lead teacher or site
supervisor discussing your project, in-service training and workshops or conferences related to
your service project. The initial orientation to the Compact Service Corps program also counts
toward Member development hours as well as the time you spend completing your monthly time
sheets, project accomplishments and statistical information. Member development hours can be
counted for up to 20% of your total hours served for your term of service.