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Knowledgebase: DUO MultiFactor
Duo Multi-Factor Authentication (MFA) F.A.Q.
Posted by Darren Olson on 20 February 2019 09:03 AM

What is Duo Multi-Factor Authentication (MFA)?

Duo is an extra level of security to protect sensitive information from identity theft. It requires users to authenticate twice, once with their username and password as they would normally do and then again by using another device—usually a cell phone. 

Why do I need this extra protection?

Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked. Duo’s multi-factor authentication adds a second layer of security, keeping your accounts secure even if your password is compromised. With Duo Push, you'll be alerted right away (on your phone) if someone is trying to log in as you. This second factor of authentication is separate and independent from your username and password (Duo never sees your password).

What MSU systems use Duo?

Currently, MSU uses MFA for Office 365 and Campus Solutions. This includes Outlook, Web Email, Campus Connection, HRMS Employee Self-Service, and Finance.

Students should only be required to authenticate if they are also considered MSU Staff. Students may opt-in to Office 365 and Campus Connection Protection by visiting MSU Helpdesk in Old Main 108 or placing ticket at https://www.minotstateu.edu/helpdesk

Faculty will not need to authenticate for Campus Connection, but will need to authenticate for HRMS Employee Self-Service and Office 365 applications.

Staff will need to authenticate for all Campus Solutions and Office 365 applications.

What devices are supported?

Duo MFA works with:

  • iPhone: iOS 10.0 and greater

  • Apple Watch: Requires Duo Mobile 3.8 or later

  • Android: Android 6.0 and greater

  • Windows Phone: Windows Phone 10 or greater

  • And with any cell phone or landline using the Call Me feature

How do I set up Duo Multi-Factor Authentication (MFA)?

We have step-by-step guides to help you enroll in Duoadd a new device, and install the Duo Mobile app.

What happens if I get a Duo prompt and I’m not trying to log in?

If you receive a Duo authentication prompt (push, text, or phone call) on your device without you initiating the request, decline the Duo prompt (marking it as fraud), immediately change your MSU password, and contact the Help Desk at 858-4444. This could be an indication that your credentials have been compromised and someone is attempting to login to your account. Contact the Help Desk at 858-4444 for more information.

I cannot get Duo to push to the app on my device

  1. Ensure connection to the network
  2. Turn off wifi and use mobile data
  3. Restart the device

If one method does not work, try a different one to avoid being locked out. If none of the methods work, contact MSU Tech Support

I recently had a name change and now cannot log in

Because a username change creates a new login, you will have to re-enroll in Duo. Please contact MSU Tech Support

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