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Complaint Procedure

Consistent with its commitment to student success and high ethical and moral principles, Minot State University has adopted a Student Complaint Policy to assist both students and staff in the resolution of student concerns and complaints constructively, quickly and fairly.

Where minor concerns arise, students are encouraged to take a common-sense approach and raise them directly with the relevant staff, with the aim of resolving them at the lowest possible level and without undue formality. However, where informal discussions have not yielded a satisfactory resolution, or where the matter is more serious, the following policies and procedures are provided for a more formal process to be pursued.