Complaint Procedure
Consistent with its commitment to student success and high ethical and moral principles, Minot State
University has adopted a Student Complaint Policy to assist both students and staff
in the resolution of student concerns and complaints constructively,
quickly and fairly.
Where minor concerns arise, students are encouraged to take a common-sense approach and raise them directly with the relevant staff, with the aim of resolving them at the lowest possible level and without undue formality. However, where informal discussions have not yielded a satisfactory resolution, or where the matter is more serious, the following policies and procedures are provided for a more formal process to be pursued.
- Students are
encouraged to seek resolution to any concerns by raising and
discussing them informally with the relevant staff member
who is most directly associated with the matter.
- If a complaint cannot be handled informally, then students should follow the MSU Student Complaint Policy as found in the Student Handbook on pages 49 - 50. Additional information about the MSU Complaint Policy can be directed to:
- Dick Jenkins, Ed.D.
Vice President for Student Affairs
Minot State University
500 University West
Minot, ND 58707
1.800.777.0750 ext. 3299
1.701.858.3299
Fax: 701.858.3688
Email: dick.jenkins@minotstateu.edu
- Dick Jenkins, Ed.D.
- In the event that a complaint cannot be resolved at the University level, a student may contact the North Dakota University System (NDUS). The NDUS is governed by the State Board of Higher Education and oversees Minot State University.
- North Dakota University System
10th Floor, State Capitol
600 East Boulevard Ave, Dept. 215
Bismarck, ND 58505-0230701-328-2960
701-328-2961 (fax)
ndus.office@ndus.edu
- North Dakota University System
- If a complaint cannot be resolved at the state level, a student may contact MSU's accreditation body. MSU is accredited by the The Higher Learning Commission, a commission of the North Central Association of Colleges and Schools.
The Higher Learning Commission
230 South LaSalle Street, Suite 7-500,Chicago, Illinois 60604-1413
Phone: 800.621.7440 / 312.263.0456 . Fax: 312.263.7462 . info@hlcommission.org
For Business Degrees:
International Assembly for Collegiate Business Education
PO Box 25217, Overland Park, KS 66225, (913) 631-3009
The IACBE complaint procedure is outlined in their Accreditation Process Manual on page 40.For the RN to BSN Degree:
National League for Nursing Accrediting Commission, Inc.
Broadway 33rd Floor, New York, NY 10006
nlnac@nlnac.orgNorth Dakota Board of Nursing
919 7th Street, Suite 504, Bismarck, ND 58504-5881
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- Delaware
- The Delaware Department of Education will investigate complaints. Such complaints must be
in writing and verified by the signature of the person making the complaint. Oral, anonymous
or unsigned complaints will not be investigated. Until the web site is functional, please write
or call for more information. The Delaware Department of Education; Teacher and
Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE
19904. The Delaware Department of Education phone number is 302‐857‐3388.
- The Delaware Department of Education will investigate complaints. Such complaints must be
- District of Columbia
- Idaho
- Illinois
- Institutional Complaint Hotline: (217) 557‐7359. The Board receives general information email
at info@ibhe.org. Students seeking to register a complaint about an institution are required to
submit the complaint in writing. Complaint processing as relates to maintenance of
institutional approvals is described in 23 Illinois Administrative Rules Sections 1030.70 and
1030.80.
- Institutional Complaint Hotline: (217) 557‐7359. The Board receives general information email
- Indiana
- Iowa
- Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Voice (207) 624-6600
Fax (207) 624-6700
TTY 1-888-577-6690 - Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Missouri Coordinating Board of Higher Education policy on complaint resolution
- Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Phone: (573) 751-2361
Toll-free: (800) 473-6757
Fax: (573) 751-6635
Email: info@dhe.mo.gov
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the individual may file a complaint with the following office: Post- Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27514, telephone (919) 962-4558, studentcomplaint@northcarolina.edu. The individual may contact UNC Administration for further details.
- Complaint Procedures and Forms
- Ohio
- The Ohio State Board of Career Colleges and Schools does receive student complaints. Students are encouraged to try to resolve their issue through their institution’s formal grievance procedures. If the student’s issue is not resolved through this process, the agency may then contact the institution on the student’s behalf and request that institution work with the student to resolve the issue. If the grievance involves an issue that violates the agency’s standards for authorization, the agency would contact the institution to determine the severity of the issue and what agency action would be taken.
- Oklahoma
- Current and prospective student complaints are handled through OSRHE Academic
Affairs Office by reviewing the circumstances of the complaint and providing the
individual with contact information for the most appropriate campus office with the
authority to resolve the complaint. If the individual has exhausted the process for
review and appeal at the institution and believe the complaint is unresolved, OSRHE
staff requests permission to contact the institution on their behalf to identify any
possible resolution. OSRHE staff remains in contact with the student to determine if
their issue has been resolved or adequately addressed. - Student Complaint Form
- Current and prospective student complaints are handled through OSRHE Academic
- Oregon
- Tennessee
- Texas
- Minot State University is not regulated in Texas under Chapter 132 of the Texas Education Code.
- Washington
- Washington Student Achievement Council
- Students may submit a formal complaint to the Washington Student Achievement Council,
provided it is against an institution authorized by the Washington Student Achievement
Council and is within one year of the last date of attendance. For more information, please
contact the Washington Student Achievement Council at 360‐753‐7800.
- Students may submit a formal complaint to the Washington Student Achievement Council,
- Washington Training & Education Coordinating Board
- Washington Student Achievement Council
- West Virginia
- West Virginia Higher Education Policy Commission
- Student complaints are addressed in Section 14 of Series 20.
- Wisconsin
- Wyoming
- If the complaint involves an issue relative to authorization, the Wyoming Department of
Education contacts the institution to ensure that the institution is compliant with Wyoming
State law. For complaints not related to authorization, the complainant is encouraged to try
to resolve the issue through their institution's formal grievance procedures. Depending on the
nature of the complaint, the complainant may also be referred to the Consumer Protection
Division of the Wyoming Attorney General's Office. Please contact the Wyoming Department
of Education at 307‐777‐6210.
- If the complaint involves an issue relative to authorization, the Wyoming Department of