Consistent with its commitment to student success and high ethical and moral principles, Minot State
University has adopted a Student Complaint Policy to assist both students and staff
in the resolution of student concerns and complaints constructively,
quickly and fairly.
Where minor concerns arise, students are encouraged to take a common-sense approach and raise them directly with the relevant staff, with the aim of resolving them at the lowest possible level and without undue formality. However, where informal discussions have not yielded a satisfactory resolution, or where the matter is more serious, the following policies and procedures are provided for a more formal process to be pursued.
- Students are
encouraged to seek resolution to any concerns by raising and
discussing them informally with the relevant staff member
who is most directly associated with the matter.
- If a complaint cannot be handled informally, then students should follow the MSU Student Complaints Policy or the MSU Student Complaint Policy as found in the Student Handbook on pages 48 - 49. Additional questions about the MSU Complaint Policy can be directed to:
- Kevin Harmon
Vice President for Student Affairs
Minot State University
500 University West
Minot, ND 58707
1.800.777.0750 ext. 3299
- Kevin Harmon
- In the event that a complaint cannot be resolved at the University level, a student may contact the State Authorization Reciprocity Agreement (SARA) portal agency at the North Dakota University System (NDUS). The NDUS is governed by the State Board of Higher Education and oversees Minot State University.
- If a complaint cannot be resolved at the state level, a student may contact MSU's accreditation body. MSU is accredited by the The Higher Learning Commission, a commission of the North Central Association of Colleges and Schools.
For Business Degrees:
International Assembly for Collegiate Business Education
PO Box 25217, Overland Park, KS 66225, (913) 631-3009
The IACBE complaint procedure is outlined in their Accreditation Process Manual on page 41.
For Nursing Degrees:
Accreditation Commission for Education in Nursing, Inc.
(Formerly NLNAC, National League for Nursing Accrediting Commission, Inc.)
3343 Peachtree Road NE, Suite 850, Atlanta, Georgia 30326
North Dakota Board of Nursing
919 7th Street, Suite 504, Bismarck, ND 58504-5881
- If a complaint cannot be resolved and an online student resides in one of the following non-SARA states, they can contact their local state agency.
Connecticut - Connecticut Office of Higher Education
Florida - Florida Department of Education Commission for Independent Education (Follow the process for Nonpublic Postsecondary Institutions)
Kentucky - Kentucky Council on Postsecondary Education (See item #10)
Director of Postsecondary Licensing
Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Massachusetts - Massachusetts Department of Higher Education
New Jersey - New Jersey Secretary of Higher Education
State of New Jersey Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
Pennsylvania - Pennsylvania Department of Education
Mrs. Carmen L. Berríos Rivera
Puerto Rico Council on Education