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Center for Engaged Teaching and Learning (CETL)

Direct Service versus Member Development Hours

Members serving in the Capacity Building Focus Area must dedicate at least 80% of their service hours to capacity building activities (development of at least three new effective volunteer management practices, as well as recruiting/training/managing volunteers). No more than 20% of monthly service hours can include hours spent providing direct services to community members or beneficiaries.

Capacity Building (80% or more of service hours)

Capacity building is a set of activities that expand the scale, reach, efficiency, or effectiveness of programs and organizations that allows the organization or agency to more effectively provide critical programs or services through effective volunteer management. These activities achieve lasting positive outcomes for the beneficiary populations served by the nonprofit organizations. Capacity building service focuses on the operations and capabilities of the organization itself, not with providing direct service to community members. For the Compact Service Corps Program, this may only include development of infrastructure and resource development for effective volunteer management for the nonprofit organization. All capacity building service must include a focus on volunteer recruitment, management or training and the development, improvement or implementation of at least three new effective volunteer management practices. A portion of capacity building service (no more than 20% of the monthly hours recorded) may include providing direct service to community members as long as it relates to the goals of the service project.

Direct Service (no more than 20% of service hours per month)

Direct service is serving directly with community members to fulfill the goals of your service project and meet the mission of the agency at which you are serving. For example, if you are serving in an elementary school, the time you spend with students (tutoring, mentoring, class instruction) counts as direct service. Also, any time you spend on activities that directly affect student learning at that school counts as direct service even if you are not in contact with the students. This many include preparing lesson plans, parent-teacher conferences, assembling materials for instruction or activities or coordinating field trips.

Member Development (no more than 20% of total hours served)

Member development includes activities that improve your ability to perform direct service and capacity building, including skill building, training and reflection. These hours may include coursework or studies that inform your service hours, supervision hours with a lead teacher or site supervisor discussing your project, in-service training and workshops or conferences related to your service project. All hours recorded as Member Development must be directly related to your Compact Service Corps direct service/capacity building project. The initial orientation to the Compact Service Corps program also counts toward Member development hours as well as the time you spend completing your monthly time sheets, project accomplishments and statistical information. Member development hours can be counted for up to 20% of your total hours served for your term of service.

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